Terms & Conditions

Last Updated: December 2024

1. Acceptance of Terms

Welcome to Meet Medical. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable laws and regulations, including healthcare regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this website.

2. Use License and Website Access

2.1 License Grant

Permission is granted to temporarily download one copy of the materials on Meet Medical's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

2.2 Account Registration

To access certain features, including prescription medication orders, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information, including health information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use
• Provide accurate prescription information when required

2.3 Prohibited Uses

You agree not to use the website to:

• Violate any applicable laws, regulations, or healthcare rules
• Purchase prescription medications without valid prescriptions
• Misuse or abuse medical products
• Infringe upon intellectual property rights
• Transmit viruses, malware, or harmful code
• Engage in fraudulent, abusive, or illegal activities
• Interfere with website operations or security

3. Medical Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, specifications, and pricing for all medical products. However, we do not warrant that product descriptions or other content on this website is accurate, complete, reliable, current, or error-free. Product information is provided for informational purposes only.

3.2 Pricing

All prices are displayed in Indian Rupees (₹) and are subject to change without prior notice. We reserve the right to:

• Modify or discontinue products at any time
• Change prices without prior notice
• Limit quantities of products purchased per person or per order
• Update product specifications, availability, or regulatory status
• Refuse or cancel orders for products listed at incorrect prices
• Adjust prices based on regulatory changes or supplier costs

3.3 Product Availability

Product availability is subject to change based on:

• Stock levels and supplier availability
• Regulatory approvals and restrictions
• Prescription requirements for certain medications
• Regional availability and shipping restrictions

If a product becomes unavailable after you place an order, we will notify you and provide options for replacement or refund.

3.4 Prescription Medications

For prescription medications:

• Valid prescriptions from licensed healthcare providers are required
• Prescriptions must be verified by our licensed pharmacists
• We reserve the right to refuse orders without valid prescriptions
• Prescription medications cannot be returned for safety reasons
• Certain medications may have quantity limits or restrictions

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• All orders are subject to product availability
• We reserve the right to refuse or cancel any order for any reason
• Prescription orders require prescription verification before processing
• We may require additional verification for high-value or controlled substance orders
• Order acceptance occurs when we send shipping confirmation

4.2 Payment Terms

Payment must be made at the time of order placement. We accept:

• Credit and debit cards (Visa, Mastercard, RuPay)
• Net banking
• Digital wallets (UPI, Paytm, etc.)
• Cash on Delivery (where available and for eligible products)

All payments are processed through secure third-party payment gateways. We do not store your complete payment card information. Prescription medications may require upfront payment.

4.3 Order Cancellation

You may cancel your order:

• Before shipment: Full refund within 24-48 hours
• After shipment: Subject to return policy (non-prescription items only)
• Prescription medications cannot be cancelled after verification
• We may cancel orders due to pricing errors, fraud, unavailability, or prescription issues

5. Shipping Policy

5.1 Shipping Methods

We ship medical products through reliable courier partners with appropriate handling. Shipping options include:

• Standard shipping (5-7 business days)
• Express shipping (2-3 business days)
• Same-day delivery (select locations, subject to availability)
• Special handling for temperature-sensitive products

5.2 Shipping Costs

Shipping costs and delivery times will be communicated at checkout. Factors affecting shipping:

• Product size, weight, and special handling requirements
• Delivery location and accessibility
• Selected shipping method
• Temperature-controlled shipping for certain medications
• Prescription verification time

5.3 Delivery

Medical products requiring special handling will be shipped accordingly with appropriate packaging. We are not responsible for:

• Delays caused by shipping carriers
• Incorrect delivery addresses provided by customers
• Failed delivery attempts due to customer unavailability
• Damage during transit (covered by insurance where applicable)
• Temperature excursions for temperature-sensitive products (if not properly received)

5.4 Prescription Delivery

Prescription medications:

• May require signature upon delivery
• Must be received by the person named on the prescription
• Cannot be left unattended
• May have special storage requirements

6. Returns and Refunds

6.1 Return Policy

Returns are accepted within 30 days of purchase for non-prescription items, provided:

• Items are in original, unopened condition
• All accessories, manuals, and packaging are included
• Original invoice or proof of purchase is provided
• Product is not damaged or used
• Product is not a customized or personalized item

6.2 Non-Returnable Items

The following items cannot be returned for safety and regulatory reasons:

• Prescription medications (cannot be returned for safety reasons)
• Opened or used medical devices
• Personal care items that have been opened
• Customized or personalized products
• Products damaged by customer misuse
• Items without original packaging or accessories
• Products returned after 30 days
• Temperature-sensitive products that have been opened

6.3 Return Process

To initiate a return:

• Contact our customer service within 30 days
• Provide order number and reason for return
• Receive return authorization and instructions
• Ship the product back in original packaging
• Wait for inspection and processing

6.4 Refund Processing

Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the product is defective or incorrect.

7. Medical Disclaimer and Health Information

7.1 Medical Disclaimer

The information provided on this website is for general informational purposes only and should not be considered as medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before:

• Using any medical products or medications
• Starting, stopping, or changing any medication
• Making decisions about your health or treatment
• Interpreting product information as medical advice

7.2 Product Information

Product descriptions, specifications, and usage instructions are provided for informational purposes only. They are not intended to:

• Replace professional medical advice
• Diagnose, treat, or cure any medical condition
• Recommend specific treatments or medications
• Provide medical consultations

7.3 Emergency Situations

In case of medical emergencies:

• Do not rely on this website for emergency medical care
• Contact emergency services immediately (108 or local emergency number)
• Seek immediate medical attention
• Do not delay treatment based on website information

7.4 Drug Interactions and Allergies

Always inform your healthcare provider about:

• All medications you are currently taking
• Known allergies or adverse reactions
• Existing medical conditions
• Pregnancy or breastfeeding status

8. Product Warranty and Support

8.1 Manufacturer Warranty

All products come with manufacturer warranty as specified in product descriptions. Warranty terms vary by product and manufacturer. Please refer to individual product descriptions for warranty details.

8.2 Medical Device Support

For medical devices, we provide:

• Installation and setup guidance
• Troubleshooting assistance
• Warranty claim facilitation
• Service center information

9. Limitation of Liability

To the fullest extent permitted by law, Meet Medical shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages resulting from use or inability to use the website
• Product defects covered by manufacturer warranty
• Adverse reactions to medications or medical products (when used as directed)
• Misuse of products contrary to instructions or medical advice
• Third-party actions or content

Our total liability shall not exceed the amount you paid for the product in question. This limitation does not affect your statutory rights as a consumer.

10. Indemnification

You agree to indemnify, defend, and hold harmless Meet Medical, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the website
• Your violation of these terms
• Your violation of any rights of another party
• Your purchase or misuse of medical products
• Failure to follow product instructions or medical advice

11. Healthcare Regulations and Compliance

Meet Medical operates in compliance with applicable healthcare regulations, including:

• Pharmacy and drug regulations
• Medical device regulations
• Prescription drug dispensing requirements
• Healthcare data protection laws
• Consumer protection regulations

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.

12.2 Dispute Process

In case of disputes:

• Contact our customer service first for resolution
• We will attempt to resolve disputes amicably
• If unresolved, disputes may be referred to arbitration
• Arbitration shall be conducted in Ahmedabad, Gujarat

13. Force Majeure

Meet Medical shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions, regulations, or healthcare policy changes
• Internet or telecommunications failures
• Supplier or manufacturer issues
• Regulatory restrictions or changes

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically, especially before making purchases.

15. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Meet Medical regarding your use of the website and purchase of medical products, superseding all prior agreements and understandings.

17. Contact Information

For questions, concerns, or clarifications about these Terms & Conditions, medical products, or prescription inquiries, please contact us:

We aim to respond to all inquiries within 24-48 hours during business days. For urgent prescription or medical product inquiries, please contact us by phone during business hours.