Privacy Policy

Last Updated: December 2024

1. Information We Collect

At Meet Medical, we are committed to protecting your privacy and maintaining the confidentiality of your health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase medical products.

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account or register on our website
• Place an order for medical products or healthcare supplies
• Subscribe to our newsletter or health-related communications
• Contact us through our contact form or customer support
• Request prescription medications or medical consultations
• Participate in health surveys or wellness programs

This information may include:

• Full name, date of birth, and contact information (email, phone number)
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Account credentials (username, password)
• Medical product purchase history and preferences
• Prescription information (where applicable and with your consent)
• Health-related preferences and wellness goals

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and approximate location
• Browser type, version, and language
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Search terms used on our website

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may affect website functionality.

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our healthcare services:

2.1 Order Processing and Fulfillment

• Process and fulfill your medical product orders
• Send order confirmations, shipping notifications, and delivery updates
• Manage returns, refunds, and warranty claims
• Verify prescriptions and ensure compliance with regulations
• Coordinate with healthcare providers when necessary

2.2 Customer Service and Healthcare Support

• Respond to your inquiries, medical questions, and support requests
• Provide product recommendations based on health needs
• Offer guidance on product usage and safety
• Resolve disputes and troubleshoot problems
• Send important updates about your orders or account

2.3 Health Communications

• Send health-related newsletters and wellness tips (with your consent)
• Notify you about new medical products and healthcare services
• Provide medication reminders and health alerts
• Share educational content about health and wellness
• Conduct health surveys and gather feedback

2.4 Business Operations

• Improve our website functionality and user experience
• Analyze usage patterns and trends
• Prevent fraud and enhance security measures
• Comply with healthcare regulations and legal obligations
• Conduct business analytics and reporting
• Maintain inventory and supply chain management

3. Data Storage and Security

We implement industry-standard security measures to protect your personal and health information:

3.1 Local Storage

Your data is stored locally in your browser using local storage technology. This includes:

• Shopping cart items and product preferences
• Wishlist items
• User account information and login credentials
• Newsletter subscription preferences
• Website customization settings

3.2 Security Measures

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through certified third-party providers
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on healthcare data protection
• Compliance with healthcare data protection regulations

3.3 Data Retention

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy, comply with healthcare regulations, or as required by law. Prescription records may be retained longer as required by healthcare regulations. You can request deletion of your data at any time, subject to legal requirements.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal or health information to third parties. We may share your information in the following limited circumstances:

4.1 Healthcare Service Providers

• Licensed pharmacists for prescription verification
• Healthcare providers for consultation purposes (with your consent)
• Medical professionals for product recommendations
• Laboratories for diagnostic services (where applicable)

4.2 Service Providers

• Payment processors for secure transaction processing
• Shipping and logistics companies for order fulfillment
• Email service providers for communications
• Analytics and marketing service providers (with appropriate safeguards)
• IT service providers for website maintenance

All service providers are contractually obligated to protect your information and use it only for specified purposes, with special protections for health information.

4.3 Legal and Regulatory Requirements

We may disclose your information if required by law, court order, or healthcare regulations, or to:

• Comply with healthcare laws and regulations
• Respond to government health authority requests
• Enforce our terms of service and policies
• Protect public health and safety
• Prevent fraud or security threats
• Protect the rights and safety of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections and healthcare regulations.

5. Your Privacy Rights

You have the following rights regarding your personal and health information:

5.1 Access and Portability

• Request access to your personal and health data we hold
• Receive a copy of your data in a portable format
• Understand how your health data is being used
• Obtain copies of your prescription records

5.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account details and health preferences
• Modify your communication preferences
• Update prescription information (where applicable)

5.3 Deletion

• Request deletion of your personal data
• Close your account and remove associated information
• Note: Some information may be retained for legal, regulatory, or healthcare purposes
• Prescription records may be retained as required by healthcare regulations

5.4 Opt-Out Rights

• Unsubscribe from marketing emails and health newsletters
• Disable cookies through browser settings
• Opt-out of targeted advertising
• Manage notification preferences
• Control sharing of health information (where applicable)

5.5 Objection and Restriction

• Object to processing of your personal or health data
• Request restriction of data processing
• Withdraw consent where applicable
• Request restrictions on health information sharing

6. Medical and Health Information

We take the privacy of medical and health information extremely seriously. Any health-related data you provide is kept confidential and used only for the purpose of providing appropriate medical products and healthcare services.

6.1 Health Information Protection

• All health information is encrypted and stored securely
• Access to health information is restricted to authorized personnel
• Health information is never used for marketing without explicit consent
• We comply with healthcare data protection regulations

6.2 Prescription Information

• Prescription details are verified by licensed pharmacists
• Prescription information is stored securely and confidentially
• Prescription records are retained as required by healthcare regulations
• Prescription information is shared only with authorized healthcare providers

6.3 Health Product Recommendations

Product recommendations based on health information are provided only with your consent and are not shared with third parties for marketing purposes.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal or health information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information in compliance with applicable laws.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information, especially health information, in accordance with this Privacy Policy and applicable healthcare regulations.

9. Third-Party Links

Our website may contain links to third-party websites, healthcare services, or medical resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information, especially health-related information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, healthcare regulations, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Providing prominent notice on our website

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Healthcare Compliance

Meet Medical complies with applicable healthcare regulations and data protection laws, including:

• Healthcare data protection standards
• Prescription drug regulations
• Medical device regulations
• Patient privacy requirements
• Pharmacy licensing requirements

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your health information, or our data practices, please contact us:

We will respond to your inquiry within 48 hours and address any privacy concerns promptly. For urgent health-related privacy matters, please contact us by phone during business hours.